Cancellation, Changes and Refunds

Sending a request through the website or WhatsApp does not confirm a booking.

A booking is confirmed only after we send written confirmation stating the price and included services and receive any required payment.

You may cancel or request a date change free of charge more than 48 hours before the service begins, except for non-refundable third-party charges disclosed before payment.

If you cancel between 24 and 48 hours before the service, 50% of the amount due for Rafiq Aljiwar services may be refunded.

If you cancel less than 24 hours before the service or do not attend, the amount is non-refundable.

Date changes depend on availability and may change the price.

Hotels, tickets, transport and other third-party services follow the provider's terms. We will disclose those terms before payment is confirmed.

If Rafiq Aljiwar cancels a service, you may choose an alternative date or a refund of the amount paid for the cancelled service.

For circumstances beyond our control, such as weather, site closures or official decisions, we will offer an alternative date or route where possible. Amounts will be handled according to services already provided and applicable third-party terms.

Eligible refunds will be returned to the original payment method within 7 to 14 business days.

Any trip-specific terms will be disclosed before payment and included in the booking confirmation.